The company is located in Eskilstuna. The mailing address for Green Poppy (not the store) is Vickelbyvägen 58, 63509 Eskilstuna.
For contact with Green Poppy, please email at info@greenpoppy.se
Organization number: 559496-3299 (SE559496329901)
Company name: Poppy Group AB
Contact person: Emma Kajmo
All prices are stated in Swedish Kronor (SEK) including 25% VAT. In the shopping cart, the customer can see the total price, including all fees, VAT, shipping, and payment. Payment terms are specified in the shopping cart depending on the chosen payment method.
Shipping terms are specified in the shopping cart depending on the chosen shipping method.
We reserve the right to change prices due to supplier price changes, errors in the price list, and inaccuracies in prices due to incorrect information, and reserve the right to adjust the price.
After placing an order, the customer will receive an email confirming the purchase. The order confirmation includes the customer's contact information, order number, information about the purchased products, chosen shipping option, payment method, and total cost. If anything is incorrect in the order confirmation, it is recommended that the customer contact Green Poppy via email at info@greenpoppy.seas soon as possible.
Minimum amount of the order is 3 SEK.
All orders are being handled and sent from Sweden. Green Poppy is not doing drop shipping.
You can pay through Klarna, Swish and Stripe.
All orders are processed as quickly as possible and dispatched within 1-3 days. In addition to this, the chosen courier's delivery time will apply, usually 1-2 working days within Sweden. Orders placed Friday-Sunday will be dispatched on the Monday following the weekend.
We ship all packages with PostNord. All orders are sent with trackable shipping to a pickup point for everyone’s safety. Shipping costs 59 SEK for delivery within Sweden. For orders over 1,299 SEK, we offer free shipping.
We ship orders to countries that are members of the EU.
Delivery to Finland and Denmark costs 99 SEK. Shipping outside the Nordics, within Europe (EU member countries), costs 199 SEK. Would you like delivery to another country? Please contact us, and we’ll explore options together (note that any customs fees and other taxes are paid by the customer).
If a longer delivery time occurs without informing the customer, the customer is welcome to contact us via email at info@greenpoppy.se
It is possible, by arrangement, to pick up your order at our mailing address. We also offer combined shipping. At checkout, there is a delivery option called “Combined Shipping.” This is for customers who have recently placed an order (not yet shipped) and then place an additional order and wish to have these orders shipped together.
For orders not picked up from the collection point, an administrative fee and the cost of reshipping will apply. The total fee for this is 200 SEK, which will be charged to the customer.
This policy is applied to all purchases from Poppy group AB (559496-3299). If you wish to make a return, please read our policy.
Definition of return
A return refers to a purchased item being returned within a specific period, i.e., the withdrawal period, and the payment for the product is refunded to the buyer.
Customers who can make a return
All customers, both private persons and cooperations, can make a return.
How to Initiate a Return
Plase contact Green Poppy if you wish to make a return info@greenpoppy.seA shipping label will be sent to the customer after the company has received the cost of the return shipping.
Time limitation for a return
A return should take place within 14 calendar days from the date the order is received. This period corresponds to the withdrawal period.
Return Shipping Fee
For returns from abroad, the customer will be charged according to the current shipping costs.
Exchange of Item
Green Poppy offers exchanges subject to availability. Please note that we cannot guarantee that a product will be available in the same size or pattern as at the time of purchase. For exchanges, please contact us by email at info@greenpoppy.se. The customer pays the shipping fee for 59 SEK (within Sweden) when doing an exchange.
Store credit
In the case of an exchange, the customer may choose to receive a store credit, which must be used within 6 months from the date of issue. If the store credit is not used within that time frame, the customer forfeits the right to use it.
There are no returns or exchange on the following products:
In the case of an approved return, the customer is entitled to a full refund. The refund is processed within 10 business days from the time the item has been returned to our warehouse and is completed within 30 days.
If you have any questions, please contact info@greenpoppy.se.
The right of withdrawal (withdrawal period) applies during the statutory 14 days. In a message to us, it must be clear that the customer is withdrawing. The withdrawal period begins on the day the customer received the item or a substantial part of it. If the agreement concerns a custom-made item or an item that has received a clear personal touch, the withdrawal period begins on the day we provided information.
The customer is obligated to keep the item in as good condition as when the customer received it. The customer must not use it but can, of course, examine it carefully. If the item is damaged or lost due to the customer's negligence, the customer loses the right of withdrawal.
Contact with Green Poppy this contact form.
The customer bears the cost of return shipping, which is 59 SEK when canceling the purchase.
In the event that the customer has received the wrong item, the item should be returned to Green Poppy in unchanged condition. Green Poppy covers all additional shipping costs. Contact via email at info@greenpoppy.se
Complaints
At Green Poppy, we strive to deliver products of the highest quality. All our products are carefully inspected before they are shipped from our warehouse. If a product nevertheless turns out to be faulty, damaged, or defective, you may submit a complaint.
A complaint means that you as a customer notify us that a product has a defect that was present at the time of delivery or occurred despite normal use. Examples of defects that can be claimed include:
Please note: Complaints do not apply to products sold as part of the second-quality assortment or to goods purchased second-hand from the company, as defects are expected in these cases.
Once we have received and approved your complaint, we will send you a shipping label by email that you can print at home and attach to the package.
Please note: The customer is responsible for packaging the product securely before returning it to Green Poppy.
If the complaint is approved:
If the complaint is not approved:
Green Poppy covers the shipping costs for approved complaints. If the complaint is rejected, you as the customer are responsible for the shipping costs, both for the return shipment to us and for any shipping back to you.
We recommend that you always package the item carefully when returning it to avoid damage during transport.
Return: A return means that a product is sent back by the buyer without any specific defect in the product, for example if the buyer is not satisfied with the purchase. In the case of a return, the customer will receive a refund, minus the shipping cost.
Right of Withdrawal: According to the Swedish Distance and Off-Premises Contracts Act, a customer has the right to withdraw from their purchase within 14 days after receiving the goods. This means the customer can return the item and receive a full refund, provided that the item is in new condition and meets the conditions for the right of withdrawal.
Complaints: If the product has a defect, for example if it is faulty or does not match the description, the customer has the right to make a complaint. In the case of a complaint, the defect must be resolved by the company, either by repairing the item, replacing it, or providing a new item.
We take no responsibility for damages that arise indirectly due to the product.
We reserve the right for typographical errors on this website. We reserve the right to sell out.
We are not responsible for delays/other problems that may arise due to external circumstances beyond our control.
In the event of any dispute, Poppy Group AB follows Swedish law and the Swedish Consumer Sales Act. Customers have the option to turn to the National Board for Consumer Disputes (ARN) to have the dispute reviewed. We also participate in the European Commission’s Online Dispute Resolution (ODR) platform. The platform is available via https://ec.europa.eu/consumers/odr.
When the customer approves the terms of purchase at the checkout, all terms are accepted.
